At FinanceAcademyTop, we are committed to providing high-quality educational content. If you are not fully satisfied with a course, we offer a refund policy designed to be fair and transparent.
1. Eligibility for Refunds
You can request a refund within 7 days of purchase if you are not fully satisfied.
You have accessed less than 20% of the course content.
Refund requests are processed with no justification required, but we appreciate feedback.
If you are experiencing technical issues preventing access to the course, we encourage you to contact support.
If you have accessed most or all of a course, a refund may not be possible. However, we encourage you to reach out to discuss possible solutions.
2. Non-Refundable Items
Refunds may not be granted for:
Courses that have been fully accessed or completed.
Subscription-based services once a billing cycle has started.
Digital downloads or exclusive materials explicitly marked as non-refundable.
If your purchase was made during a discount or promotional offer, refund eligibility may vary.
3. How to Request a Refund
Follow these steps to request a refund:
Contact our support team via email at [email protected].
Provide the course name, purchase date, and the email associated with your account.
If applicable, describe any technical issues or reasons for dissatisfaction.
Refund requests are reviewed within 5 business days, and you will receive an email confirmation once your request is processed.
4. Refund Processing
Approved refunds are processed within 7-10 business days.
Refunds are issued to the original payment method used for purchase.
Some banks or payment providers may apply additional processing times.
If you do not receive your refund within 10 business days, please check with your bank before contacting us.
5. Course Exchanges
If you are dissatisfied with a course but still wish to continue learning, you may exchange your course for another of equal or lesser value.
Exchange requests must be submitted within 7 days of purchase.
You must have accessed less than 20% of the original course.
To request an exchange, contact our support team.
6. Exceptional Circumstances
We understand that unexpected situations happen. If you experience technical issues, billing errors, or accidental duplicate purchases, please reach out to us as soon as possible. We will work with you to find the best solution.
For urgent refund-related issues, contact our support team immediately.
7. Changes to This Refund Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and if they significantly impact users, we will provide additional notice.
Your continued use of our platform after updates constitutes acceptance of the revised policy.
8. Contact Information
If you have any questions about our refund policy or need assistance, reach out to us:
Address: 110 Didsbury Rd, Kanata, ON K2T 0C2, Canada
Phone: +1 613-599-5105
Email: [email protected]